CCPA Directs Ola to Develop Mechanism Providing Choice to Consumers Regarding Refund Mode

The Central Consumer Protection Authority (CCPA) has directed ride-hailing platform, Ola, to implement a mechanism that allows consumers to choose their preferred method of refund. The CCPA has asked the company to develop a way for consumers, during the grievance redressal process, to choose their preferred mode of refund, either directly to



their bank account or via coupon. 

Ola has also been instructed to provide consumers with a bill, receipt, or invoice for all auto rides booked through its platform. The recommendations are likely to ensure greater transparency and accountability in its services.