DGCA fines Air India ₹ 30 lakh for violating rules; airline responds to order

Air India after being imposed with a fine of Rs 30 lakhs and also receiving criticism by DGCA on the negligence of the urinating incident of Nov 26 has come up with a statement after the order. The airline has mentioned that they do acknowledge gaps in their reporting and has assured that handling of incidents involving unruly passengers shall be addressed thoroughly.

"We're studying DGCA's order. We acknowledge gaps in our reporting & are taking relevant steps to ensure that they are addressed. We're also strengthening our crews' awareness of & compliance with policies on handling of incidents involving unruly passengers," said an Air India spokesperson.

Directorate General of Civil Aviation (DGCA) on Friday imposed a fine of Rs 30 lakhs on Air India for violation of rules in the Air India (AI) passenger urinating case of Nov 26. It also suspended the license of Pilot-In-Command of the flight for 3 months for failing to discharge his duties



& imposed Rs 3 lakhs fine on AI's Director-in-flight services.

Directorate General of Civil Aviation (DGCA) looked into the matter with an aim to take strict actions against the ones who are found negligent in the shocking incident. DGCA had asked for a detailed report of the incident from Air India.

"We are seeking a report from the Airline and shall take action against those found negligent," said a statement from Directorate General of Civil Aviation (DGCA).

A female passenger was on her way from New York to Delhi in an Air India flight on November 26 and was seated in business class when Mishra, in an inebriated state, urinated on her, leaving her clothes, seat, and bag all wet.

She immediately alerted the cabin crew about the ordeal, but to her dismay, the crew offered her a set of pyjamas and footwear and sprayed disinfectant on her belongings.