TRAI Strengthens Consumer Protection with Amendments to Telecom Commercial Communications Regulations

The Telecom Regulatory Authority of India (TRAI) has amended the Telecom Commercial Communications Customer Preference Regulations 2018 to further strengthen consumer protection against Unsolicited Commercial Communication.

The Ministry of Communications, in a statement yesterday, said that the revised regulations aim to promote a more transparent commercial communication ecosystem



for consumers. The amendments introduced yesterday build upon stakeholder feedback and extensive internal deliberations to reinforce consumer rights and prevent misuse of telecom resources while at the same time aiming for legitimate commercial communication to occur through registered entities, based on the preference and consent of the customers.