PV Sindhu slams ‘rude behaviour’ of IndiGo staff, airline says 'proud of you' but can't compromise on safety

Indian badminton star PV Sindhu on Saturday slammed IndiGo airlines for the treatment dished out to her by one their employees on her way to Mumbai. The Olympics silver-medallist took to twitter to talk about the matter.

In a series on tweets, Sindhu spoke about her ordeal. Sindhu said, “Sorry to say ..i had a very bad experience when i was flying by 6E 608 flight to bombay on 4th nov the ground staff by name Mr ajeetesh(1/3)”.

In another post, Sindhu wrote, “Ground staff (skipper) mr ajeetesh behaved very badly and rudely with me. When the air hostess Ms ashima tried to advise him to behave properly with the passenger (me) but to my surprise he behaved very rudely with her. If this type of people work for a rupted (reputed) airline like indigo they will spoil their reputation @IndiGo6E”

She also apologised for writing Bombay instead of Mumbai in her tweet.

IndiGo, in its detailed reply, said that Sindhu was carrying 'oversized baggage' which was not fitting in the overhead bin.

The



airline said that 'Ms Sindhu was informed that it will be moved to cargo hold of the aircraft. This is the same policy we follow for all customers. Oversized baggage inside the cabin inconveniences other customers and can also be a safety hazard if it cannot be secured properly in the cabin.'

About the staff in question, Indigo maintains that he was not at all 'rude' as alleged by the star shuttler.

'During the entire conversation, the member of the IndiGo ground operations remained calm. After several requests to her manager, they finally consented to the removal of the bag from the cabin. We then placed the over-sized baggage in the cargo hold and was handed over to Ms Sindhu on arrival.'

'We are extremely proud of Ms Sindhu’s sporting achievements and are grateful for the laurels she has won for our country. However, safety of our operations is paramount to IndiGo. We hope that Ms Sindhu will appreciate that our colleague was only carrying out his duty in the best interest of a safe and reliable operation,' the statement read.