Hyderabad airport best in environment, ambience in Asia Pacific

The GMR-led Hyderabad International airport in Shamshabad has emerged winner of the coveted Airports Council International (ACI) Airport Service Quality (ASQ) departures award by being adjudged as the ‘Best Airport by Size and Region’ and its first ever ‘Best Airport in Environment & Ambience by Size’, both in Asia-Pacific region for 2019, in its category of 15-25 Million Passengers Per Annum (MPPA).

ASQ is the world’s leading airport passenger service and benchmarking programme measuring passengers’ satisfaction while they are travelling through an airport. The award will be conferred during the ASQ awards ceremony to be held during the third ACI Customer Experience Global Summit, taking place in Krakow, Poland in September 2020.

Speaking on the recognition, SGK Kishore, CEO, GHIAL, said, “We feel honoured that our passengers have chosen us as the best airport in the annual ASQ survey



2019 conducted by ACI. While we are expanding to build a future-ready airport doubling our capacity, we are also sensitive towards environment and the ambience of the airport. ACI has recognized this fact as well and honoured us with the Best Environment and Ambience by Size in our category. We have also recently been certified by ACI as a carbon neutral (Level 3+, neutrality) airport– a feat which we have achieved thrice in a row.”

As India’s first modern Greenfield airport developed under PPP model, the Rajiv Gandhi International Airport has consistently raised the bar in terms of service and operational excellence, Kishore added.

In a press release, Angela Gittens Director General, ACI World, said: “The awards represent the highest possible recognition for airport operators around the world and recognize excellence in customer experience.”