Bihar: Postal Department to introduce Artificial Intelligence in services

The Postal Department in Bihar is set to introduce Artificial Intelligence (AI) in its services, including parcel delivery, booking, logistics, and customer-centric operations. Chief Post Master General (CPMG) of Bihar, Anil Kumar, shared that AI integration will enhance the efficiency and capacity of the postal



system.

The innovation is expected to be launched in the next financial year, with pilot tests currently underway. Additionally, Mr. Kumar revealed that the department is working on a Digital Address and Digital Pin Code system, which will revolutionize the traditional postal delivery process.