DGCA issues an advisory to Head of Operations of all Scheduled Airlines on handling unruly passengers on board

New Delhi: Directorate General of Civil Aviation (DGCA) has issued an advisory to Head of Operations of all Scheduled Airlines on handling unruly passengers on board and respective responsibilities as per the regulations. In its advisory, the aviation regulator said that restraining devices should be used when all conciliatory approaches have been exhausted.

The move came following few incidents of unruly behaviour and inappropriate conduct by passengers on board aircraft



during flight. DGCA further stated that non action or inappropriate action by the airlines towards such untoward behaviour has tarnished the image of air travel in different segments of society. 

It said that individual's responsibility for the handling of the unruly passenger has been specified under various provisions of Aircraft Rules, DGCA regulations, circulars and manuals of airlines approved or accepted by DGCA.