Indian Railways introduces OTP-based refund system for booking through travel agents

To make the mechanism for a ticket-refund more accessible to the general public, Indian Railways have implemented a new One Time Password-OTP based refund system for tickets booked through authorised IRCTC ticketing agents.  

According to the Indian Railway Catering & Tourism Corporation Limited (IRCTC), the initiative is aimed at  bringing in a transparent and customer-friendly refund system wherein the passenger will come to know about the exact refund amount received by the agent on his behalf for reserved



e-tickets which are cancelled or which are fully wait-listed dropped tickets.

The OTP will be received as SMS on the registered mobile number of the passenger  provided  at the time of booking. The passenger will be required to share the OTP with the agent who booked the ticket for getting the refund amount.

The objective of the scheme is to streamline the cancellation refund process further so that cancellation amount is refunded timely to the customer by the agents.