More than 1.12 cr public grievances resolved during period of Jan 2020 to Oct 2024 on CPGRAMS portal

The Centre yesterday informed that more than 1.12 crore public grievances were resolved during the period of January 2020 to October 2024 on the Centralised Public Grievances Redress and Monitoring System (CPGRAMS) portal.

In a written reply to a question in Lok Sabha, Minister of State for Personnel, Public Grievances, and Pensions, Dr. Jitendra Singh, informed that the government has adopted 10 steps of reforms of



CPGRAMS to make grievances redressal timely, meaningful, and accessible to the citizens.

Dr. Singh said an annual all-time high of 23.24 lakh grievances has been resolved on the CPGRAMS portal. Dr. Singh said the average timeliness of redressal has come down from 28 days in 2019 to 13 days in 2024. He said the government has mapped more than one lakh grievance officers.